Frequently Asked Questions
Everything you need to know about Rebel Rose.
In this section, we've collected answers to our customers' most common questions. From privacy policies to product specifications, our goal is to provide you with immediate clarity. If you don't find the information you're looking for, our support team is always available to guide you towards an informed and safe choice for your intimate well-being .
Everything you need to know about delivery times and anonymous packages.
ORDERS AND SHIPMENTS
Is the shipment really anonymous?
Absolutely yes. We use packaging free of logos or writing that could indicate the contents or the Rebel Rose brand. The sender name on the waybill will be neutral to ensure your complete discretion .
What are the delivery times?
Orders are processed within 24 business hours. Delivery usually takes 24-48 hours throughout Italy via express courier. You will receive a tracking code as soon as your package leaves our warehouse.
Can I change or cancel an order?
Yes, you can request changes or cancellations until your order is shipped. We recommend contacting our customer service team promptly to discuss the matter before handing it over to the courier.
What happens if I'm not at home at the time of delivery?
The courier will make a second delivery attempt the next business day. Alternatively, the package may be left at a collection point near you. We recommend monitoring your online tracking for real-time details.
Technical information on the quality, safety, and maintenance of our products.
PRODUCTS AND MATERIALS
Are sex toy materials safe?
We only select products made with high-quality materials such as medical-grade silicone , ABS, and borosilicate glass. All our items are CE certified, phthalate-free, and hypoallergenic to ensure maximum body safety .
How should I clean my new toy?
We recommend washing the product before and after each use with warm water and a neutral detergent or, preferably, with a specific antibacterial Toy Cleaner to preserve the life of the material.
Do the products have a warranty?
Absolutely. All electronic devices are covered by a two-year legal warranty against defects or technical malfunctions not resulting from improper use. Always keep your proof of purchase.
How are devices charged?
Most of our products come with a rechargeable battery via the included USB cable . For battery-powered models, the specifications are clearly indicated in the product description on the website.
Details on safe purchasing methods and our hygienic return policies.
RETURNS AND PAYMENTS
Can I return a product if I don't like it?
For hygiene and health protection reasons, intimate products and sex toys cannot be returned once the packaging has been opened . The right of withdrawal applies only to items that are still sealed and intact.
What payment methods do you accept?
We accept major credit cards , PayPal, and bank transfers. All transactions are processed on secure, encrypted servers to protect your financial information at all times.
How will the charge appear on my statement?
The charge will appear in a neutral and discreet way, without any reference to Rebel Rose or the type of products purchased, to protect your banking confidentiality .
What should I do if I receive a defective product?
If you discover a manufacturing defect upon opening the package, contact customer service immediately, attaching a photo or video of the problem. We will promptly replace the item at our expense.
Still have doubts?
We are here to help you personally.
If your question isn't answered in our FAQs, don't hesitate to contact us. Our mission is to ensure you can make informed and confident purchases. Click the button below to access our contact page or start a live chat to speak directly with one of our sexual wellness experts.